How do I figure out my nail sizes?
You can either measure your nails with a tape measure or tape and a ruler. Please look at our “How to Measure” video in the link at the top and bottom of the site.
I’m having trouble measuring, how else can I figure out my size?
You can order a Sizing Kit which includes a full size run of nails. Sizing Kits are $5 and ship FREE.
How long is the processing time?
Our current processing time is 14-21 business days.
What shipping methods are available?
We offer USPS Priority Mail and Priority Mail Express. All shipping options come with tracking information sent to your email. Worldwide shipping is available. There continue to be delays in shipping with USPS First Class and Priority Mail due to COVID-19 (Priority Mail Express has not been effected). The estimated delivery date is not guaranteed. If you need your package by a certain date, we recommend purchasing the Rush Order option AND Priority Mail Express.
I need my order ASAP, do you offer express processing and shipping?
Yes! Rush Order option is available on the Add Ons page. Rush Order will send your order to the front of the queue and be processed within 5 business days. USPS Priority Mail Express shipping is available as well. We recommend purchasing both options to avoid any delays if you need your order by a certain date. Purchasing express shipping only will not process your order faster!
Can I cancel my order?
Orders can be cancelled within 48 hours of purchase, 24 hours for Rush Orders, as long as we have not begun creating your order.
What if my package is returned to you?
In the event that your package is returned to us, we will notify you via the email associated with the order. We will then send you an invoice to pay the shipping cost for your order to be sent back to you. THIS INCLUDES SIZING KITS. Please confirm that all your shipping and billing information is correct before submitting your order.
How durable are the nails?
All sets are made with multiple layers of gel polish and a thin layer of builder gel. Nails extremely durable and strong.
How long do the nails last?
Nail longevity depends on proper application. If applied correctly by following our instructions and tips, along with professional nail glue, sets can last up to 2 weeks. If applied with adhesive tabs, sets last for 1-2 days.
Can I change the colors/designs on sets?
Yes! All of our designs are customizable. Colors, shapes/lengths, designs, accent nail placements, etc., are all things that can be changed to provide you the perfect set. Leave a note on the checkout page, or contact us through the site for customizations. We want to make you your perfect set!
Can I send you a design for a custom set?
Yes! We can create something similar to what you are looking for! Contact us through the site for Custom Orders. We have the right to refuse to make a set if it does not go with our brand's aesthetic. We do not recreate other press on company's designs.
How do I apply the nails?
Nails can be applied with either professional nail glue or adhesive tabs. Please look at our “How to Apply/Remove” page at the bottom of our site.
Do you provide the nail glue?
Yes! Nail Glue is now included with all Nail Orders.
How do I remove the nails?
Sets can easily be removed by soaking the nails in warm, soapy water after wearing them for minimum 4-5 days. Please look at our “How to Apply/Remove” page at the bottom of our site.
Are the nails reusable?
Yes! Taylor’d Tips are completely reusable. We include a Stone Cuticle Stick in the Tip Kit application kits, which can be used to remove dried glue. We also recommend purchasing an inexpensive nail drill to take off the old glue for another flawless application. (Note: this will not work on clear tips). Make sure to store your Taylor'd Tips back in the storage box after use.
What is included in my set?
All nail sets include application and removal instructions, tips for longer wear, nail file, nail buffer, cuticle stick, nail glue, stone cuticle stick to remove dead skin off nails and dried glue, one sheet of adhesive tabs, and an alcohol wipe.
Help! One of my nails doesn't fit! I lost a nail or two! Do you offer replacements?
Yes! Nail replacements are available for purchase on the Add Ons page.
I measured my nails wrong and the nails do not fit. Do you offer refunds?
Unfortunately, all orders purchased from Taylor'd Tips are FINAL SALE due to the nature of the product. All sets are made to order and are made for your specific nail sizes. Please ensure that you measure your nails accurately. If you are having any difficulty, please do not hesitate to contact us. We offer a video of "How to Measure Your Nails" that can be found at the top and bottom of our site.
We highly recommend purchasing a Sizing Kit to ensure an accurate measure and fit. Please note nail sizes vary from shape to shape. For example, your thumb might measure as a #1 with Medium Coffin, however you may be a #2 with Medium Square.
For Custom Orders, you will receive a final confirmation of your desired set to ensure we have all the correct details. Refunds will not be provided.